Miguel Rocha

Information Technology Internship or Position

My objective is to pursue an information technology opportunity for an internship or fulltime position that enables me to apply my academic knowledge and skills acquired throughout my education journey in a professional environment. Scan the QR Code above or click on the link www.conqueringtechnology.com to visit my personal website and know more about me, view a digital version of my resume, download additional copies of my resume, and interact with my personal projects.

Commissioner, Nebraska Commission for the Blind & Visually Impaired

• Employ an Executive Director for NCBVI.
• Annually evaluate the Executive Director.
• Provide guidance to the Executive Director in carrying out the mission of NCBVI.
• Seek input from both consumers and staff through public meetings, correspondence, surveys, etc.
• Approve rules, regulations, and policies adopted and promulgated by NCBVI.
• Have a working knowledge of the Rehabilitation Act (WIOA), rules and regulations, and other materials necessary for the operation of NCBVI.
• Serve as a liaison between the public and NCBVI.
• Attend and participate in NCBVI functions whenever possible, meeting with the entire staff as often as feasible.
• Receive both written and in-person agency reports and budgetary information and monitor processes.
• Answer questions from consumers, NCBVI employees, and the public about NCBVI programs, processes, policies, and procedures, seeking input from appropriate staff to provide accurate and up-to-date information.
• Make suggestions and recommendations to NCBVI that will improve its operation and lead to better services for its consumers.
• Develop and maintain a Commissioner Information Packet that will facilitate the training of new Board Members.

Dining Facility Operations Manager, WGS Consulting & Investments, Bellevue NE

• Oversees business and operations of dining facility
• Resolved problems with leadership
• Lead the staff to problem-solving by performing teamwork
• Developed and reported business documents
• Developed/implemented standard operations procedures
• Determined dining facility staffing needs
• Developed weekly employee schedules
• Submitted payroll to human resources
• Monitored employees' activities and duties
• Oversees ordering, inventory & stocking of food & supplies
• Analyze reports to control food costs, labor, and overhead costs
• Follow ServSafe Manager sanitation practices, food preparation, food serving, and food storage procedures
• Submit proper documentation to military in a timely manner
• Evaluate the present level of skills of employees and what they can perform and their needs for performing their duties
• Work with the Teaming Partner and staff and educate them about blindness and the abilities of blind individuals
• Set up and implemented the necessary technology for the business (hardware, software, internet, and communication) using JAWS and ZoomText
• Communicated with Teaming Partner, military personnel, and state agency regarding the performance of the facility

Senior Support Technician/Sales, Aldelo LP, Modesto, CA

• Advanced support & troubleshooting of point of sale, payment processing, and enterprise management software through phone, email, and remote software to worldwide customers in English & Spanish
• Insured stability testing of Aldelo Software
• Tested & certified hardware
• Managed customers & reseller accounts
• Translated documentation from English to Spanish
• Performed sales and recruit of resellers
• Training of new employees to learn the software and hardware of the job
• Documented cases of customers
• Utilized ZoomText for job duties, educating the employer and co-workers about assistive technology

Sales Associate, RadioShack Video & Electronics, Sonora, CA

• Executed customer service through answering phones & on the floor sales
• Performed cashier duties
• Janitorial duties

Computer Science Lab Assistant, CSU Stanislaus, Turlock, CA

• Assist students with lab work
• Maintain/clean computers & computer lab

Bag Porter, Inn of California, Sonora, CA

• Organized, removed and returned baggage from the bus and rooms
• Accountable for the baggage to be distributed to the correct rooms
• Stocked & inventoried merchandise for entire store

Custodian, Jamestown Youth Center, Jamestown, CA

• Maintained & cleaned office, bathroom, entertainment room, and parking lot

University of Nebraska Omaha, Omaha, NE

Bachelor of Science in Management Information Systems

California State University, Stanislaus, Turlock, CA

Bachelor of Science, Business Administration/Management

Columbia Junior College, Columbia, CA

Associate of Science, Business Administration
Associate of Arts, Liberal Studies

Freedom Scientific

JAWS 2020 Certificate

Hadley Institute for the Blind and Visually Impaired, Winnetka, IL

Entrepreneur of Excellence Certificate
Business Enterprise Program

Nebraska Career Mentoring Program

I was a mentor for the Nebraska Career Mentoring Program that is a coordination between the National Federation of the Blind and Nebraska Commission of the Blind and Visually Impaired. My goal was to reach out to my 3 mentees and make a positive impact in their lives by achieving skills, education, and career goals and live and work independently.